Shipping policy
SHIPPING POLICY
Last updated: August 30, 2026
This Shipping Policy applies to orders placed through Rinzea.com.
Rinzea currently ships to eligible addresses within the United States. Shipping availability is confirmed during checkout.
At this time, shipping to Alaska and Hawaii is unavailable.
ORDER PROCESSING
Orders are generally prepared and fulfilled within 1–5 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding federal holidays.
Orders placed during weekends, holidays, promotional periods, periods of unusually high demand, or temporary inventory delays may require additional processing time.
Processing time is separate from carrier delivery time.
Once an order has been fulfilled and shipped, tracking information will be provided when available.
STANDARD SHIPPING
Rinzea currently offers Standard U.S. Shipping.
After fulfillment, standard delivery is generally estimated at:
2–4 business days
Standard orders are currently shipped through USPS or another carrier selected by our fulfillment provider when necessary.
The estimated total time from placing an order to delivery is generally:
3–9 business days
These timeframes are estimates and are not guaranteed.
Weather, holidays, carrier disruptions, high shipping volume, inventory issues, incorrect addresses, or other circumstances outside Rinzea’s reasonable control may cause delays.
SHIPPING CHARGES
Standard shipping for eligible U.S. orders under $50 is currently:
$5.99
Eligible orders of $50 or more qualify for:
Free Standard Shipping
Any applicable shipping charge or free-shipping promotion will be displayed during checkout before payment is completed.
Shipping rates and promotional thresholds may change in the future. The shipping amount displayed at checkout at the time an order is placed will apply to that order.
ORDER TRACKING
After your order has been fulfilled and shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take 24–48 hours after shipment to begin displaying movement or carrier updates.
Customers are responsible for monitoring their tracking information and ensuring that the shipping address provided during checkout is complete and accurate.
SHIPPING DELAYS
We make reasonable efforts to process and ship orders within the estimated timeframes stated above.
If we become aware that an order cannot be shipped within the expected processing period, we may contact the customer with:
- An updated estimated shipping date.
- The option to accept the delay.
- Where applicable, the option to cancel an unshipped order for a refund.
Once a package has been transferred to the shipping carrier, delays caused by the carrier or circumstances outside Rinzea’s reasonable control may occur.
We will provide reasonable assistance when investigating significantly delayed shipments.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Rinzea is not responsible for delays or failed deliveries caused by information provided incorrectly by the customer, including:
- Incorrect street addresses.
- Missing apartment or unit numbers.
- Incorrect ZIP codes.
- Incorrect recipient names.
- Other incomplete or inaccurate delivery information.
If you notice an address error, contact inforinzea@gmail.com as soon as possible.
Orders begin processing shortly after they are submitted, and we cannot guarantee that an address can be changed after fulfillment has begun.
If a package cannot be delivered or is returned because of incorrect or incomplete customer-provided information, the customer may be responsible for additional shipping costs required to resend the order.
LOST PACKAGES
If your tracking information has stopped updating for an unusual period or your package appears to have been lost in transit, contact us at inforinzea@gmail.com.
Claims involving packages believed to be lost in transit should be submitted within 30 days after the estimated delivery date.
We may contact the carrier and our fulfillment provider to investigate the shipment.
If a package is confirmed as lost in transit, an appropriate resolution may include a replacement or refund depending on the circumstances and product availability.
PACKAGES MARKED AS DELIVERED
If tracking indicates that your package was delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location, mailbox, entrance, porch, or other safe locations.
- Ask household members, neighbors, building staff, or reception personnel.
- Allow a short period of time in case the carrier marked the package as delivered before completing delivery.
- Contact the shipping carrier when appropriate.
- Contact Rinzea as soon as possible if the package still cannot be located.
We will provide reasonable assistance in investigating the shipment.
Packages confirmed by the carrier as delivered to the correct customer-provided address are not automatically eligible for a refund or replacement. Each situation will be reviewed individually.
DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS
If your order arrives damaged, defective, incorrect, or incomplete, please contact:
within 30 days after delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Clear photographs of the shipping packaging when applicable.
These situations are handled according to our Return and Refund Policy.
Customers will not be charged additional shipping costs when an approved replacement is required because of shipping damage, an incorrect product, a missing product, or another fulfillment error.
CONTACT INFORMATION
Questions regarding shipping may be sent to:
Rinzea
Operated by Diego Andres Bustamante Abarca
Website: Rinzea.com
Email: inforinzea@gmail.com
Phone: +1 (786) 939-1842
Address: 10282 NW 9th St Cir, Unit 103, Miami, FL 33172, United States