RETURN AND REFUND POLICY

Last updated: August 14, 2026

At Rinzea, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, damaged products, incorrect orders, and cancellations are handled.

60-DAY RETURN POLICY

You may request a return within 60 days after your order has been delivered.

To qualify for a return, the product must be:

• In its original condition.
• Free from excessive wear, damage, stains, modifications, or other signs of misuse.
• Returned with all included parts, accessories, filters, hose, mount, and original packaging when applicable.
• Accompanied by the order number or other proof of purchase.

Products that have been altered, intentionally damaged, misused, returned with missing parts, or damaged after delivery due to improper use may not qualify for a refund.

HOW TO REQUEST A RETURN

Before sending a return, contact us at:

Email: inforinzea@gmail.com
Phone: +1 (786) 939-1842

Please include:

• Your full name.
• Your order number.
• The reason for the return.
• Photographs of the product when applicable.

Returns sent without prior authorization may not be accepted.

RETURN ADDRESS

Once your return has been approved, send it to:

Rinzea
Attn: Diego Andres Bustamante Abarca
10282 NW 9th St Cir, Unit 103
Miami, FL 33172
United States

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs when returning a product because they:

• Changed their mind.
• Ordered by mistake.
• No longer want the product.
• Provided incorrect order information.

Rinzea will cover reasonable replacement or return shipping costs when:

• The wrong product was sent.
• The product arrived damaged.
• The order arrived incomplete.
• The product received was materially different from the product ordered.

Original shipping charges are non-refundable unless the return resulted from an error by Rinzea.

We do not charge a restocking fee.

DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order after delivery.

If your product arrives damaged, incorrect, or incomplete, contact us within 7 days after delivery at inforinzea@gmail.com.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the shipping packaging when applicable.

After reviewing the information, we will offer an appropriate solution, which may include a replacement or refund. Customers will not be charged additional shipping costs when the issue resulted from shipping damage or an error by Rinzea.

REFUNDS

After your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.

Refunds cannot be issued to a different payment method, card, or bank account.

ORDER CANCELLATIONS AND CHANGES

Orders may be canceled or modified only before fulfillment begins.

Contact us as soon as possible at inforinzea@gmail.com if you need to:

• Cancel your order.
• Correct your shipping address.
• Change the quantity ordered.
• Correct customer information.

We cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has entered fulfillment or has shipped, it can no longer be canceled. After delivery, the customer may request a return in accordance with this policy.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, the customer may be responsible for additional shipping costs before the order is sent again.

Original shipping charges and costs caused by an incorrect customer-provided address are non-refundable.

CONTACT INFORMATION

Questions about returns or refunds may be sent to:

Rinzea
Operated by Diego Andres Bustamante Abarca
Email: inforinzea@gmail.com
Phone: +1 (786) 939-1842
Address: 10282 NW 9th St Cir, Unit 103, Miami, FL 33172, United States