Refund policy

RETURN AND REFUND POLICY

Last updated: August 30, 2026

At Rinzea, we want you to feel confident when ordering from us. This Return and Refund Policy explains how returns, refunds, damaged or incorrect products, missing items, and order cancellations are handled.

30-DAY RETURN POLICY

You may request a return within 30 days after your order has been delivered.

To qualify for a return due to a change of mind, the product must be:

  • Unopened and unused.
  • In its original condition and packaging.
  • With the safety or tamper-evident seal intact.
  • Accompanied by your order number or other proof of purchase.

Because Inner Spark is a consumable dietary supplement, opened, used, or partially consumed products are not eligible for return due to change of mind.

This restriction does not apply if the product arrived damaged, defective, incorrect, or otherwise affected by an error attributable to Rinzea or our fulfillment process.

Products that have been intentionally damaged, altered, improperly stored, or otherwise misused may not qualify for a refund.

HOW TO REQUEST A RETURN

Before sending any return, contact us at:

Email: inforinzea@gmail.com
Phone: +1 (786) 939-1842

Please include:

  • Your full name.
  • Your order number.
  • The reason for the return.
  • Photographs of the product and packaging when applicable.

Returns sent without prior authorization may not be accepted.

RETURN ADDRESS

Once your return has been approved, we will provide return instructions.

Approved U.S. returns may be sent to:

Rinzea
Attn: Diego Andres Bustamante Abarca
10282 NW 9th St Cir, Unit 103
Miami, FL 33172
United States

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs when returning an eligible unopened product because they:

  • Changed their mind.
  • Ordered by mistake.
  • No longer want the product.
  • Provided incorrect order information.

Rinzea will cover reasonable replacement or return shipping costs when:

  • The wrong product was sent.
  • The product arrived damaged or defective.
  • The order arrived incomplete.
  • The product received was materially different from what was ordered.

Original shipping charges are non-refundable unless the return resulted from an error by Rinzea or our fulfillment process.

We do not charge a restocking fee.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order after delivery.

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 30 days after delivery at inforinzea@gmail.com.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Clear photographs of the shipping packaging when applicable.

After reviewing the claim, we may offer an appropriate resolution, including a replacement or refund.

Customers will not be charged additional shipping costs when the issue resulted from shipping damage, an incorrect item, a missing item, or another fulfillment error.

LOST ORDERS

If your package appears to have been lost in transit, contact us as soon as possible.

Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

We may ask you to confirm your shipping information or provide additional information needed to investigate the shipment with the carrier.

If the claim is approved, the appropriate resolution may include a replacement or refund.

REFUNDS

After an eligible return is received and inspected, or after an approved refund claim is completed, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 5 business days for Rinzea to process an approved refund. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

Refunds cannot be issued to a different payment method, card, or bank account.

ORDER CANCELLATIONS AND CHANGES

Orders begin processing shortly after they are placed.

If you need to:

  • Cancel your order.
  • Correct your shipping address.
  • Change your quantity.
  • Correct customer information.

contact us as soon as possible at inforinzea@gmail.com.

Cancellation or modification requests made within approximately 2 hours after the order is placed have the best chance of being completed.

However, we cannot guarantee that an order can be changed or canceled once it has entered fulfillment.

Once an order has been accepted for fulfillment, prepared, or shipped, it may no longer be possible to cancel or modify it.

If an eligible unopened product has already been delivered, you may request a return under this policy.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package cannot be delivered because:

  • An incorrect or incomplete address was provided.
  • Delivery was refused.
  • The package was left unclaimed.
  • The customer failed to collect the shipment when required.

the customer may be responsible for any additional shipping costs required to resend the order.

Original shipping costs and additional costs resulting from incorrect customer-provided shipping information are non-refundable.

CONTACT INFORMATION

Questions regarding returns, refunds, cancellations, or order issues may be sent to:

Rinzea
Operated by Diego Andres Bustamante Abarca
Email: inforinzea@gmail.com
Phone: +1 (786) 939-1842
Address: 10282 NW 9th St Cir, Unit 103, Miami, FL 33172, United States